This page gives answers to some of the most frequently asked questions concerning the use of the on-line travel booking system.

If this page does not answer your query, please e-mail iwelsh@harlaxton.ac.uk.

How does the system work?

1. After choosing the option you will be presented with a form requiring you to make your choice of trips.
2. Next you will be asked for your credit card details.
3. After you have filled in the form data and have clicked the 'Confirm' button the system will then carry out checks on the data submitted (e.g. have all required fields been filled in and are credit card details valid). If the data does not pass these checks you will be presented with a page giving details of the error and asking you to go back and correct/complete your input before re-sending your booking. If the data submitted passes these tests you will be presented with a 'Thank You' page confirming your booking and summarising the data submitted (you might like to print this page for your records). It is at this stage that your booking is processed.
4. Our server will then process your booking and, if you have entered an e-mail address, will sent you a receipt by e-mail summarising the data submitted (excl. your credit card number).

Generate Booking Form option:

1. After choosing the option you will be presented with a form requiring you to make your choice of trips.
2. After you have filled in the form data and have clicked the 'Generate Booking Form' button the system will then carry out checks on the data submitted (e.g. have all required fields been filled in and are credit card details valid). If the data does not pass these checks you will be presented with a page giving details of the error and asking you to go back and correct/complete your input before re-re-sending. If the data submitted passes these tests you will be presented with a page summarising the data entered and asking you to review the information submitted, before adding your payment details.
3. After you have added your payment details to the form you will need to print the page, using your browsers print command, and then post or fax the resulting booking form to us using the address/fax number provided. Please note that we will not process your booking until payment has been received.

How secure is the system?

How We Secure Your Booking

The Harlaxton College Web Site can ensure that transactions are secure by:

1. Using a technology called Secure Sockets Layer (SSL), which is a mechanism for providing privacy between two applications (e.g. your client browser and our on-line travel booking Web server application) communicating over the Internet.
2. Not storing credit card details on any part of our server (public or private areas). Once your order has been processed and the credit card details have been verified, we have no need to store your credit card details for future use.

How It Works

When you connect to our secure on-line booking form you may notice that its address begins with https:// rather than the usual http:// prefix. This indicates that you are requesting a page from the secure area of our server.

Your browser may also provide visual clues once a secure connection is established. For example, the Netscape Navigator® window includes a door key icon in the bottom left corner of the screen, and Internet Explorer® displays a "lock" icon on the status bar. When the key or lock appears broken, the connection is insecure. Once the SSL established, the key or lock appears whole. In addition, with Netscape Navigator® the bar across the content page changes from gray to blue once a secure connection is established.

Trying to use the secure (SSL) booking option with a browser that does not support SSL will result in errors. If your browser does not support SSL you can use our non-secure on-line booking form (trusting the fact that it is very rare for credit card information to be intercepted over the Internet) or you could fax/post us your order.

Please also note that the secure (SSL) booking option may not work for Internet users who access the Web from a corporate or third party system which is secured with a firewall. Some firewalls have been configured to deny transmission of SSL encrypted information packets. If you receive an error message during the order process, please use one of the other booking methods.

How Do We Prove IT? ?

SSL Certificates

We use a DigiCert SSL certificate for secure e-commerce and confidential communications. By clicking on the seal, you are linked to a secure page on DigiCert's web site that provides details of our registration.